Contact our team
Support is ready to assist with questions, account-related issues, technical concerns or general feedback at Winorama. Contact the team via live chat, email or phone for prompt help. Use support for account verification, deposits, withdrawals or gameplay queries. Send a message, open a ticket or request a call back through the channels below. Our staff will guide you through account actions and technical troubleshooting in clear Australian English.
| Department | Contact |
|---|---|
| Customer Support | [email protected] |
| General Enquiries | [email protected] |
| Affiliate Enquiries | [email protected] |
| Phone | +61 2 9374 5821 |
| Working Hours | Mon-Fri, 09:00-18:00 |
Use live chat for quick issues or email [email protected] for account matters. For payments queries contact [email protected] and [email protected] for partner requests. Phone support operates during business hours above. Keep your account details ready when contacting us.
Contact by email
Please use email for detailed requests, account-related matters or when you need to send explanations or documents to Winorama. Include a clear subject line, your full name, account ID and up-to-date contact details, and attach any relevant files. This reduces delays and helps us process your enquiry more quickly.
Send us a message
Response Time
Support requests are reviewed as they arrive. Most inquiries are answered within one business day. Simple account or payment questions are usually handled quickly; more complex matters such as document checks or payment investigations may take longer depending on their nature. If extra time is needed, we’ll keep you updated by email or live chat with an expected timeframe.
Feedback
Have a suggestion, idea or feedback about Winorama? Send it through - we read every message and review it carefully to improve the site, games, customer service and the overall user experience. Use live chat, email or the feedback form in your account and your input will be used to shape updates and improvements.