Privacy Policy

Welcome to the Winorama Privacy Policy. This page explains how we collect, use and protect personal information when you create an account, make deposits or play games on our site. It describes the types of data gathered, the purpose of processing, the ways data is shared and the controls available to you. Read this policy to understand how your data is handled, how to exercise your rights and how to contact support about privacy matters. Use of the site indicates acceptance of these terms.

Information we collect

Personal data

Account details such as full name, date of birth, email, phone number and postal address. Identity documents submitted for verification - passport or driver’s licence - may be requested when required for account validation or withdrawals.

Technical data

Device and browser details, IP address, operating system, screen size and mobile identifiers. Connection and usage data including pages visited, session length and error logs. Geolocation derived from IP for compliance with regional restrictions.

Transactional data

Deposit and withdrawal records, payment method details (card, e-wallet, bank transfer, PayID, POLi, Neosurf or crypto where supported), currency used (A$, AUD or other), bet history and balance movements.

How information is used

Account management - create and maintain accounts, authenticate users and enable login. Payment processing - accept deposits, process withdrawals and handle refunds. Compliance - fulfil KYC and anti-money-laundering checks and respond to legal requests. Customer support - resolve enquiries and manage disputes. Limited fraud-prevention and risk assessment to protect accounts and platform integrity.

Data protection and security

Encryption - site traffic and financial transactions are protected using SSL encryption. Access controls - personal data access is restricted to authorised personnel and service providers on a need-to-know basis. Storage - information is stored on secure servers and retained only as necessary to meet legal or operational requirements.

Cookies and tracking technologies

Essential cookies maintain sessions and login state. Performance cookies help analyse site usage and load times. Functional cookies store preferences for language and display. Third-party pixels or analytics tools may be used for measurement. Manage cookies via your browser settings or through available cookie controls on the site.

User rights

Access - request a copy of personal data we hold. Correction - ask to update inaccurate or incomplete information. Deletion - request removal of your personal data where legal obligations do not require retention. Object - raise objections to processing where applicable. Portability - request a machine-readable copy of personal data. Requests are handled through support and require identity verification to protect account security.

Data sharing and third parties

Payment processors, identity verification and fraud-prevention vendors, customer support platforms and hosting providers receive the minimum data needed to deliver their services. Information may be disclosed to comply with lawful requests from regulators or law enforcement. Aggregated or anonymised data may be shared for reporting and analytics.

Updates to this policy

Policy changes may occur. Updated versions will be published with an effective date. Continued use of the site after updates signifies acceptance. For questions or privacy requests, contact support via the account help channels.